Traveling can be painful, especially when the flight is seemingly unpleasant. Issues can arise and, if not handled with care, can leave for an unpleasant flight. Passengers are encouraged to do their research before booking a flight. It is seemingly pointless to book a flight without reading the reviews. This can cause for headaches and stress that could have otherwise been prevented. We discuss the best and worst airlines below to help save you some trouble.
Easy Jet is Britain’s largest airline and it is second place according to a new survey, which ranks the world’s worst airlines. Just above Easy Jet is the SATA carrier from Portugal.
With the help of AirHelp, Virgin Atlantic was able to generate a table that helps companies in providing help in the legal aspect of customer service. It also helps aid in any claims that may come from delayed flights.
34 airlines have been rated using three categories: carrier quality as rated by Skytrax, on-time flights, and the claim processing service.
The worst airlines across the world were determined using the Skytrax rating system. The survey looks at the performance of the airline over a year and the score is based on the “delay performance” score. This score is solely based on the data gathered from flight departures from the previous year. It is uncertain how the time difference was accounted for in calculating the overall scores.
Skytrax gave Easy Jet a four-star rating and ranked them worse than Ryanair. The Civil Aviation Authority warned this specific airline in the previous year in appending legal action in the failure to take care of claims that result from flight delays.
Easy Jet and Virgin Atlantic were doted as the worse airlines in the United Kingdom in terms of handling claims in the most recent survey. This survey collected data from approximately 235,000 passengers who filed claims against the airlines in a two and a half year time span. Officials at Easy Jet have been working hard to get the company back on track. They put in every effort to make contact with the customers in a three-day period with an answer. Their goal is to have the issue resolved in a 21-day period.
Now, looking at the opposite end of the listing, we see Qatar Airways. This company was rated towards the top of the survey alongside other companies such as KLM and Air France, to name a few. British Airlines was listed ninth in a list of ten airlines across the world. The same standards hold true for Qatar as they do for Easy Jet. The airline was evaluated on carrier quality as rated by Skytrax, on-time flights, and the claim processing service.
This information may or may not be relevant to your travels. You may come to the realization that you cannot always travel on the highest rated airlines. However, when a choice is available, I would recommend using this source and choose carefully.